At DriverOnDoor, we understand that plans can change. Our cancellation and refund policy is designed to keep the process transparent and fair for both customers and drivers.
Last updated: October 2026
Cancellation charges will be applicable based on the time remaining before the scheduled pickup time:
| Cancellation Time | Cancellation Charge |
|---|---|
| More than 48 hours before pickup | No Cancellation Charge – 100% Refund |
| 24–48 hours before pickup | 10% of Booking Amount |
| 12–24 hours before pickup | 25% of Booking Amount |
| 6–12 hours before pickup | 50% of Booking Amount |
| 2–6 hours before pickup | 75% of Booking Amount |
| Less than 2 hours before pickup | 100% of Booking Amount |
| Driver has reached the pickup location | 100% of Booking Amount |
| Customer No-Show | 100% of Booking Amount |
For bookings made several days in advance, customers may cancel the booking more than 48 hours before the scheduled pickup time without any cancellation charge.
Once the booking enters the applicable cancellation period mentioned above, the corresponding cancellation charges will apply.
For same-day, urgent, or short-notice bookings, special cancellation terms may apply.
The applicable cancellation terms will be communicated to the customer before the booking is confirmed.
Customers may request to change the booking date or pickup time, subject to driver availability.
If the customer does not arrive at the pickup location within the agreed waiting period and cannot be contacted, the booking may be treated as a No-Show.
In such cases, 100% of the booking amount may be charged.
Any applicable waiting-time charges will be communicated according to the booking terms.
If the customer requests the driver to wait beyond the included waiting period, additional waiting charges may apply.
If DriverOnDoor is unable to provide the confirmed driver for any reason:
No cancellation charge will be imposed on the customer in such circumstances.
Where a customer is eligible for a refund:
Cancellation requests should be made through the official DriverOnDoor communication channel used for the booking, such as the website, WhatsApp, phone, or other officially provided contact method.
The cancellation time will be considered based on the time the cancellation request is received by DriverOnDoor.
By confirming a booking with DriverOnDoor, the customer acknowledges and agrees to the applicable cancellation, rescheduling, waiting-time, and refund terms mentioned above.
DriverOnDoor reserves the right to review exceptional cases based on the circumstances of the booking.
To cancel or reschedule a booking, or for any question about this policy, reach out to us:
Call us
+91 92891 68877